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Description
Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
- Is this product guaranteed authentic?Yes. This product is sold by MTNC, an established seller of authentic branded products.
- What condition is this product in?This product is new and sold in its original packaging.
Reviews
Disappointing quality and questionable authenticity Unfortunately, my experience with this purchase has been very disappointing. Considering the price of €182, I expected a much higher level of quality and attention to detail. Materials and overall quality: The materials and their finishing do not meet my expectations for a premium pair of sneakers. There are visible imperfections, uneven surfaces and areas where the finishing looks rather careless. Stitching and construction: The overall workmanship is disappointing. Some stitching and assembled components lack the precision and consistency I would expect from this type of footwear. Comfort and fit: Although the shoes are labelled EU size 43, I found them rather uncomfortable to wear. The fit feels tighter than expected, and lacing them properly was not particularly easy. Damaged component: Unfortunately, the heel section arrived damaged, particularly around the transparent component near the New Balance branding. This is especially disappointing for a brand-new product. Packaging and accessories: The instructions included with the shoes were entirely in Chinese. I also found the security tags inconvenient, as they were attached in a way that made properly lacing the sneakers difficult. The warning stating that removing these tags invalidates the possibility of a return is also concerning. Authentication concerns: The QR code provided with the product redirects to a third-party website, kickstrace23.com. According to publicly available domain registration records, this website was registered on May 21, 2026. I could not find evidence that this authentication service is officially recognized or authorized by New Balance. This raises legitimate questions about the reliability of the verification process. Final thoughts: Overall, I am disappointed with the materials, finishing, construction and comfort of these sneakers. The damaged heel and the lack of transparency regarding the authentication process only add to this disappointment. I cannot recommend this purchase based on my experience. I expected a premium product, but unfortunately, what I received fell well short of those expectations.
The New Balance 550 is an exceptional sneaker that perfectly captures the essence of both comfort and classic style. Its design, reminiscent of vintage basketball shoes, makes it a great fit for those who appreciate a timeless sports aesthetic. The quality of the materials used in the 550 is evident, offering a soft yet supportive feel, which is ideal for casual wear or light sporting activities. The shoe's cushioning is comfortable for daily use, particularly in urban environments. It's important to note that while the 550 excels in style and comfort, it may not be the first choice for high-impact sports. This sneaker is a perfect match for someone who values a blend of nostalgic design and contemporary comfort in their footwear, without explicitly focusing on durability.
The New Balance 530 is a standout choice for those seeking a blend of retro style and modern comfort. This sneaker, with its chunky silhouette and classic design, appeals to fashion-forward individuals who appreciate a nod to the '90s aesthetic. The shoe's upper, crafted from a mix of quality materials, provides both breathability and a premium feel, making it a great option for casual wear or light athletic activities. The distinctive New Balance cushioning offers a comfortable stride, suitable for day-to-day wear in urban settings. While this sneaker might not be the go-to for rigorous sports, it shines in its versatility and stylish appeal, making it an excellent choice for someone who values both fashion and comfort in their footwear."
The product was fine. Please stop collaboration with ups. It is the worst courier here in Thessaloniki in Greece. They never deliver the parcel but they leave a note demanding to reply on it- ridiculous to reply on a paper note and leave it in the front door for the courier to see in 2026-! There is no phone or messaging contact which would be the easiest thing to do and instead they demand to subscribe to their app which is extremely frustrating because you can never succeed to do it. I would buy more from your page if there was no ups nightmare!!!
Дуже зручні. Оригінал. Товар зівпадає з тим, що на фото. Чуйний продавець. Замовлення дуже сподобалось. Very comfortable. Original. The product is exactly as in the photo. Responsive seller. I really liked the order.
I ordered a size euro 41 which is a 7.5 and i received a size Euro 38 which is a uk size 5 so the item does not fit at all a pure waist of time item also looks counterfeit .
fakes, fake insole, and not even glued to the bottom as the shall be on original ons, triangles in the nose of a sneaker (main fake point for Air Forces
👍🏼 Waited for a month! The box is a little damaged, but everything’s fine! They’re legit, good quality, very comfortable! Looks nice Thank you!
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