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Delivered from Korea
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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Lovingly packed. Soothes inflamed scalp.
Lovingly packaged, subtle rose scent, oily consistency, use very sparingly.
I am very happy! Thank you very much!
Fake! Smells like burdock. It should be two-phase! Where is the second phase?! It's been standing like this for a day! The seller is a swindler, poured something else in! I bought the same one before at Eva and it made my hair silky, shiny, the floor (when the sprayer hit the floor-it was slippery) there's no hint of that here. I demand a refund!
This is really a very cool hair care product, but one jar arrived completely broken, so much so that I can't even open the lid. I will be processing a return.
Received the order, everything is perfectly packed, and they also put a mask as a gift, thank you❤️
This is a fake, I wasted 3 thousand, very unpleasant
CHICHO Boosting Serum, 100ml, 1 unit — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers