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Delivered from Korea
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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Do NOT buy this! Total nightmare and complete waste of money! this product is an absolute nightmare! I’m honestly shocked by what I received. I opened the jar expecting a smooth cream, but inside was this weird, thick, jelly-like mass. It’s completely impossible to put on your face—it leaves a disgusting film and doesn't absorb at all. The smell is by far the worst part. It's not just a bad scent; it literally reeks of old, rancid fat with a harsh, bitter undertone! It feels like it was sitting in the sun for ten years, or like it's a cheap, dangerous counterfeit. I honestly felt nauseous and had to run to the bathroom immediately to wash it off. It is 100% unusable. Please, do yourself a favor and do NOT buy anything from this seller! You will just be throwing your hard-earned money away on foul-smelling trash. Avoid this store at all costs!
Excellent Lightweight Barrier Cream! Deep Hydration: Leaves skin plump and deeply moisturized all day without feeling greasy. Great Ingredients: Packed with Squalane, Niacinamide, and Centella to soothe skin and strengthen the barrier. Safe for Sensitive Skin: Non-comedogenic formula that won't clog pores or cause breakouts. Pore & Firming Care: Plant-based collagen helps tighten pores and firm up skin texture over time. Verdict: A fantastic final-step moisturizer if you need deep, gentle hydration that restores your skin barrier!
Perfect BB cream for every day with collagen. The cream is very light,blends into the skin well and adapts to your colour. * It's perfect moisturiser and keeps your skin well hydrated through the day.It has triple amount of collagen than any other cream. *It's perfect concealer and hides all those blemishes away. *it's perfect sun protector as it has SPF 50 which is very impressive for any skin particularly on sunny days. Came in beautiful packaging,sealed.Delivery took 5 days to Ireland.Happy Shopping!
Very good coverage of the imperfections on the skin with this foundation from Mix Korea shop.The colour is quite dark but my skin has fake tan on it now so matched perfectly.It covers blemishes,pigmentation;has anti-ageing properties,heals any irritations plus it has SPF30.It applies very easily on the skin,has slight aroma,used pump to dispense certain amount.100ml in the bottle,contains collagen and snail mucus.It took 3 weeks for delivery to Ireland.Happy Shopping!
This serum really helped me and made my skin feel hydrated. I applied it first and then the Skin Barrier Cream on top — and that combination was perfect. My skin is very dry, and the serum alone isn’t enough. When I skip the serum and use only my super cream, it still feels dry. But with the serum — not at all! I’ve already ordered another one.
Extremely fast shipping. I won’t suggest to order as a gift, because the box and inside plastic box that holds bottles in place- are damaged and broken. Bottles themselves are not damaged and that’s the main. Will order again from this seller.
Sensual Powder Matte Liquid No. 435 Pampas 5g Korean Luxe — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers