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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
I don't know what to write... I can't seem to connect this mouse via Bluetooth, and I really want it. It only connects via USB dongle 🥴 How can I connect it via Bluetooth - please help me with this, I will be grateful!
I order the pro version with the dpi button on the top of the mouse but I receive one with the dpi under the mouse
Mouse working great.Not using to dictate but using as an ordinary wireless unit.
Terrible service, dont use JOOM
Very good mouse
Arrived on time, product with a great price and is exactly as described.
What was supposed to be VT0 Air Max turned out to be VT7 Pro.
Everything is as in the picture, the mouse seems pretty good, it comes with a transmitter, a USB extension cable, and a Duracell battery. Only expensive, you can find cheaper in stores.
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