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Description
Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Good afternoon, this is my first order on Joom, and I am very disappointed. I ordered a genuine leather backpack-style bag, as described in the seller's card, but I received a completely different bag made of faux leather, which is smaller in size and has a different model and color. The bag does not match the photos provided by the seller. It is of very poor quality. It will be impossible to wear. It has a pungent odor.
Hello, Return shipping for order 5GN6J3NV would cost me over NIS 100, so returning it is not worthwhile. Would you consider offering some store credit, even for part of the NIS 229 purchase price, toward my next order instead? I would appreciate a goodwill solution that would make me feel comfortable buying from Joom again. Thank you, Maya Saran Yeffet
I received the wrong item in my order. I ordered Figma #289 (Kirito), but I was sent Figma #213 instead. Please help me process a return for the incorrect item and send me the Figma #289 figure I originally ordered, or issue a full refund. I have attached photos of the package, item box, and shipping label as proof. Thank you!
You charge me twice on the same bag. I want to get refund even in the form of credit to my acount at joom
I absolutely loved my purse, it is exactly like in the picture and I will order now another 2 colours. 🥰
It fits my 11" tablet with keyboard + all gadgets and rain jacket i need when scootering.
The bag is beautiful. It looks very luxurious and feels nice. It's very roomy too.
Have already traveled with it and I am very pleased. Would highly recommend!
Christmas Stockings Socks Santa Snowman Hanging Candy Gift Bags Xmas Tree Ornaments Christmas New Year Home Navidad Decor Gift — buy online with free worldwide shipping!
Available colours:
High-quality materials:
High-quality photos and real customers reviews.
Wide size range: as shower
Reviews for similar products
Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers































